Exchange Policy

πŸ”„ Exchange Policy – Gen Z Jewelry

At Gen Z Jewelry, we care about your satisfaction. If you are not completely happy with your purchase, we offer a hassle-free exchange policy to ensure you get the perfect piece.

βœ… Eligibility for Exchange

You can request an exchange if:

  • The item is unused, unworn, and in its original packaging.

  • You notify us within 7 days of receiving your order.

  • The product received is damaged, defective, or incorrect.

🚫 Non-Exchangeable Items

We cannot accept exchanges for:

  • Items damaged due to misuse or negligence.

  • Custom-made or personalized jewelry.

  • Sale or clearance items (unless faulty).

πŸ“¦ How to Request an Exchange

  1. Contact us atΒ genzjewelry1@gmail.comΒ or WhatsApp +92 3162678859 within 7 days of delivery.

  2. Share your order number and pictures of the product (if defective/damaged).

  3. Once approved, send the item back to us at the provided address.

  4. Upon receiving and inspecting the product, we will dispatch your replacement within 3–5 business days.

🚚 Return Shipping Costs

  • If the exchange is due to a fault from our side (wrong/damaged item), we will cover shipping costs.

  • For other reasons, the customer is responsible for return shipping.

ℹ️ Need Help?

For questions about our exchange policy, reach us at:
πŸ“§ Β genzjewelry1@gmail.com

πŸ“±Β +92 3162678859